PulaPlay Privacy Policy

Effective Date: 3/3/2025

Welcome to PulaPlay ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By using our website, you acknowledge and agree to the practices described herein.

1. Information We Collect

A. Personal Information

When you interact with our site, we may collect personal details including:

• Name

• Email address

• Phone number

• Billing/shipping addresses

• Payment information (via secure third-party services)

• Any other information you voluntarily provide

B. Automatically Collected Information

We may automatically collect:

• IP address

• Browser type and version

• Operating system

• Referring URLs

• Pages viewed and clickstream data

• Date and time of visits

C. Cookies and Tracking Technologies

We use cookies for user experience, analytics, and targeted advertising. You may adjust browser settings to manage cookies, but functionality may be affected.

2. How We Use Your Information

We use collected data to:

• Provide and improve our website and services

• Process transactions

• Respond to customer service requests

• Send newsletters and updates (with consent)

• Analyze trends

• Ensure website security

3. Disclosure of Your Information

We do not sell your data. We may share it with:

• Trusted service providers (hosting, analytics, payments)

• Legal authorities if required

• Successors in case of a merger or acquisition

4. Data Retention

We retain personal data as needed for stated purposes and legal compliance. Data is deleted or anonymized when no longer required.

5. Security of Your Information

We apply industry-standard safeguards to protect data. No method is 100% secure, but we strive for the highest security.

6. International Data Transfers

Data may be transferred internationally, including to jurisdictions with different protection laws. For EU users, GDPR applies. For Kenya, we follow the Data Protection Act, 2019.

7. Your Rights and Choices

A. Kenya Rights

• Right to be informed, access, correct, delete, or restrict processing

B. GDPR Rights

• Right to data portability, object to processing, and lodge complaints

To exercise your rights, use the Contact Us form. Identity verification may be required.

8. Compliance with Laws

PulaPlay complies with the Data Protection Act, 2019 (Kenya), GDPR (EU), and other international laws as applicable.

9. Children’s Privacy

PulaPlay is not intended for users under 13. We do not knowingly collect their data. If you suspect such collection, contact us to delete the information.

10. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with an effective date. Please review periodically.

11. Contact Us

For questions or concerns, please contact us via the "Contact Us" form on our website.